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FAQ

General

What is documenta?
How long has documenta been around? 
What is documenta gGmbH? 
When is DOCUMENTA SIXTEEN?
Where will DOCUMENTA SIXTEEN take place?
Who is the Artistic Director of DOCUMENTA SIXTEEN?
Can I donate to DOCUMENTA SIXTEEN?

Tickets and Shop

Where can I buy tickets?
Which tickets are available?
Who is eligible for discounted tickets?
What is an accessibility card and how can I obtain one?
What are solidarity ticktes and who can access them?
Are there funding options for students?
Are tickets transferable?
Can I redeem tickets on any day?
When can I redeem the 2-day ticket?
Are tickets valid for public transport?
Will tickets be personalized?
Where can I find my tickets purchased in the online shop?
Do online tickets have to be printed out?
What does the message 'Your order was not successful' mean?
What happens if the barcode on my ticket is damaged?
Do you offer gift vouchers?
Are free tickets available to tour guides, teachers, and group lecturers?
Can purchased tickets be exchanged or returned?
What happens if I loose my ticket?
Who is responsible for ticketing at DOCUMENTA SIXTEEN?

Exhibition Tours

Where can I book an exhibition tour?
What can I expect on an exhibition tour?
What tours does DOCUMENTA SIXTEEN offer?
Where do the exhibition tours start?
Can I book an exhibition tour for a group?
Where can I make bookings for exhibition walks for groups over 15 people?
What are the booking conditions for groups?
Can tickets for exhibition tours be added to the tickets at a later date?
Are exhibition tours also offered for school groups?
Is it possible for groups to organize their own exhibition tour?
What are the conditions for accompanying persons during exhibition tours?
I have stated the wrong number of participants for a group booking. Do I need to inform DOCUMENTA SIXTEEN of the change of group size?

Visit

What are the opening hours?
Is the access to the exhibition barrier-free?
Are animals allowed in the exhibition?
Is filming or photography allowed in the exhibition?
How do I find my way around the exhibition?
Where can I find art works from previous documenta exhibitions?
What is the best way to get to documenta in Kassel?
What transportation options do I have within Kassel?
Where can I book my accomodation?
Are there discounted travel options for school groups?
Where can I purchase merchandise?